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Refunds


30 day returns - 2 year warranty


Return due to manufacturing defect.

If you receive a product that is defective you have 30 days to notify us from the date your purchase arrived. If you do not contact us during the aforementioned period we reserve the right to reject your request for a refund. Please contact us at support@luumm.com within the period of 30 days in order to receive a refund. In the email please state your order number, specify the defects and attach photographic proof. We will reply to you within 5 days with further instructions.

Return due to unsatisfactory product.

So you've received an item that doesn't meet your expectations. Well not to worry because you have 30 days to contact us and sort everything out. If you do not contact us during the aforementioned period we reserve the right to reject your request for a refund. To return a product for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at support@luumm.com within the period of 30 days in order to receive a refund. In the email please state your order number and specify the reason for return. We will reply to you within 5 days with further instructions.

Full return policy.

Our policy lasts 30 days after you receive your item. If 30 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer or the address stated on the package.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@luumm.com or +37061471107.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at luumm@planetmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us at support@luumm.com or +37061471107.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.